Refund & Returns Policy
Last updated: October 2026
We want you to be happy with every order. Please read this policy before returning an item.
Standard items
Standard (non-food) items can be returned or exchanged within 7 days of delivery, provided they are:
- completely unused and unwashed
- in the original packaging
- with all tags and accessories intact
Food, spices and organic products
For hygiene and safety reasons, food, spices and organic consumable products cannot be returned once opened.
Exceptions: we will replace or refund the item if it arrives damaged, defective or incorrect. In that case, please contact us within 24 to 48 hours of delivery and send unboxing photos or a video showing the parcel and the item.
How to request a return or exchange
- Email nattuchandaofficial@gmail.com or message us on WhatsApp at +91 62352 49176.
- Include your order number, the item name, the reason and clear photos or a video where relevant.
- We will review your request and reply with the next steps, usually within one working day.
Returned items
Do not ship an item back until we approve the request. After the item reaches us, we check its condition. If it meets the conditions above, we process your refund or exchange.
Refunds
- Online payments: refunded to the original payment method within 5 to 7 working days after the return is approved. Your bank may take additional time to show it.
- Cash on Delivery orders: refunded by bank transfer or UPI. We will ask for your payment details.
- Exchanges depend on stock. If the item is unavailable, we will refund you.
Return shipping
If the item is damaged, defective or incorrect, we cover the return shipping. For other approved returns, the return shipping charge may be borne by the customer, and we will confirm this when we approve your request.
Items we cannot accept back
- Opened food, spice and organic consumable products (except as stated above)
- Used, washed or altered items, or items without original packaging or tags
- Requests made after the 7-day window, or after 24 to 48 hours for damaged or incorrect items