Privacy Policy

Last updated: October 2026

Nattuchanda (nattuchanda.in) respects your privacy. This policy explains what information we collect, how we use it and the choices you have.

Information we collect

• Order details: your name, phone number, email address, delivery address and the items you buy.
• Account details: your login email and order history if you create an account.
• Messages: what you send us by email, phone, WhatsApp or the contact form.
• Device and usage data: pages visited, browser type and approximate location, collected through cookies and similar tools.

Payments

Online payments are processed by Razorpay. We do not see or store your card, UPI PIN or net banking credentials. For Cash on Delivery, we do not collect payment information in advance.

How we use your information

• To process, ship and track your orders
• To send order updates by email, SMS or WhatsApp
• To handle returns, refunds and customer support
• To prevent fraud and keep the store secure
• To improve our website and products
• To send offers only if you have agreed to receive them. You can opt out at any time.

Who we share it with

We share only what is needed with service providers such as courier partners (for example, Delhivery), payment providers and messaging tools, so they can deliver your order and support you. We do not sell your personal information. We may share information if the law requires it.

Cookies

We use cookies to keep your cart, remember your login and understand how the site is used. You can block cookies in your browser settings, but parts of the store may not work properly.

Data security and retention

We take reasonable steps to protect your information. We keep order records for as long as needed to serve you and to meet legal and accounting requirements.

Your choices

You can ask us to access, correct or delete your personal information, or to stop marketing messages, by writing to us. We will respond as required by applicable Indian law.

Children

Our store is intended for adults. We do not knowingly collect information from children.

Changes to this policy

We may update this policy. The latest version is always on this page with its date.